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How Is Call Capacity Calculated? [Solved]

1:313:22How To Calculate Call Capacity | Call Center | Headcount | ShrinkageYouTubeStart of suggested clipEnd of suggested clipSo to calculate the call capacity. We know that we have the head count is 50 multiplied by intervalMoreSo to calculate the call capacity. We know that we have the head count is 50 multiplied by interval available time so we have interval of 30 minutes so that would be equivalent to 1800 seconds.

How To Calculate Call Capacity 💥 | Call Center | Headcount | Shrinkage

How To

Webinar ‘Erlang and Capacity Calculations’ by Ger Koole PhD. - CCmath

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Capacity Planning on Inbound Volume

Hi Friends, I have made this video to make you understand, how can you determine that how many FTEs you require to handle …